Greenhouse Customer Success
We’re dedicated to your success
Greenhouse Customer Success teams are your partner in hiring, providing you with expertise and advice to help your organization get the most value from Greenhouse and reach your hiring goals – faster.
Increase adoption and success across your organization’s hiring teams and see more value from Greenhouse sooner, so you can amplify the impact of your hiring teams.
Gain insights on progress against your hiring goals and areas you can improve. Our team will help alert you to new hiring trends and solutions, giving you the advantage of diverse perspectives and approaches to problem solving.
Utilize our proven model for measurable hiring improvement with successful methods adopted by other customers like you. You can also get tailored product configurations designed to meet your unique hiring needs to better achieve your goals.
Meet your Greenhouse team
Greenhouse Customer Success has three key teams working to make you even better at hiring with specific, thoughtful guidance and tools.
Your Technical Support team
Resolves any tech-related account problems with technical guidance.
Troubleshooting and resolving technical issues
Providing enablement resources to answer questions
Facilitating integration configurations
This team includes Technical Support Specialists and Support Engineers.
Your Account Services team
Manages your account and coaches you with best practices to track and meet your hiring goals through a proactive, strategic partnership.
Implementation to ensure easy, widespread adoption
Advisement on how to get the most out Greenhouse
Account strategy and assistance as needed
This team includes Customer Success Managers, Account Managers, Implementation Consultants and Technical Account Managers.
Your Professional Services team
Consults with you on additional services as needed, including tailored, time-sensitive engagements designed to meet specific business outcomes.
Technical consulting on designing custom integrations between Greenhouse and your HCM software, including HRIS Link
Standard and custom data migration services for historical candidate and job data from your legacy ATS to Greenhouse
Strategic consulting on how to incorporate best practices and data governance into Greenhouse
All-access resources available 24/7
Take advantage of this free collection of learning and support resources whenever you need it, including:
Instructor-led training on a wide variety of topics, occurring daily
Best practice guidance from experts and peers via regular office hours
Self-paced learning with on-demand articles, videos and tutorials
Our guiding principles to your success
You'll gain opportunities to work with diverse teams that help you tackle hiring challenges from different vantage points and perspectives.
We’re here to collaborate with and challenge each other – you’re the expert on your business, and we’re the experts in helping you get measurably better at hiring.
Your team and hiring needs will be treated with the respect and dedication they deserve – and we hope to receive the same from you.
A few of the faces helping you hire better
Senior Customer Project Manager, Professional Services - US
Strategic Consultant, Professional Services - US
Technical Consultant, Professional Services - EMEA
Account Manager, Account Services - US
Customer Success Manager, Account Services - EMEA
Customer Success Manager, Account Services - US
Senior Technical Support Specialist, Technical Support - EMEA
Technical Support Specialist, Technical Support - US
Support Engineer, Technical Support - US
Why our community loves Greenhouse
What I love about Greenhouse is that it is easy and user friendly. With the help and support team it makes it easy to ask questions if needed and everyone on the team I encountered has been great!”
Marthe V Moise
Talent Acquisition Recruiter at Jenzabar
The client, tool, and IT support from Greenhouse is extremely seamless. They are fast to respond and they always follow ups.”
Janus Kwong
Recruiting Consultant at Trivago
My Implementation Strategist was really engaged, supportive and provided me with all the answers that I have asked for in a very timely manner. Overall the materials provided by Greenhouse have made the implementation process very smooth.”
Magdalena Skowronat
Senior Manager, Talent Acquisition Operations at Mews Systems
